Returns & Exchanges
START YOUR RETURN HERE..
ALL RETURNS are for store credit only.
For shipped orders - all returns must be made within 2 weeks of delivery date of the order
For local pickup orders - all returns must be made within 2 weeks of order
Items that are considered FINAL SALE and not eligible for return are:
Items purchased using a coupon code 15% or greater , ALL SALE ITEMS are final sale. No exceptions.
(Undergarments such as bralettes, earrings. Hats, or touques)
If you send back an item that is not eligible for return then you are responsible to pay for return shipping back to you. We will NOT issue store credit on ineligible items.
To return items that ARE eligible for return
Product must be unworn and unwashed with tags still attached. Item must be free of perfume, cigarette smoke, or stains.
Return shipping is the responsibility of the customer and original shipping fees are non-refundable. We recommend you use a Canada Post and a tracked shipping method for your return as packages lost in transit are out of our control. You can also drop your return off at our pickup location. Returns must be date post marked within two weeks of receiving the items or it will be refused.
All items are thoroughly inspected before shipping but in the event that an item is damaged or defective we must be contacted within 3 days of receiving the product in order to receive a full refund. Oak & Barrel Apparel will be responsible for all costs associated with replacing and returning the item if the item is damaged or defective. Damages caused by removing hang tags will not be accepted.
We do not offer traditional exchanges. Any items that are sent back are processed as returns. You are more than welcome to send in any items that do not fit, wait for your store credit, and then purchase the correct size with your store credit, but please be aware that many of our items sell our quickly, so there is a chance your correct size will be gone before we receive and process your return.
Any orders that are cancelled once they've been placed will be refunded as store credit. Cancellations will no longer be refunded to the original method of payment. Once orders have been processed in the warehouse they can no longer be cancelled.
If you are not happy with any of your purchases from us for a different reason please send us an email and we will work with you to rectify the situation.